Orders and Shipping Information

NOTE TO CUSTOMERS:

Due to Covid-19, are experiencing a high demand for facial coverings (masks). Please bear with us as we efficiently complete your order, without sacrificing quality or care. Feel free to email our office at info@nubicompany.com with any additional questions or concerns.

Production of facial coverings (masks)
Nubi Tribe seamstresses hand stitch products on demand, and require 3-5 business days to complete production.

Fabric and pattern information
Please note that patterns may slightly vary from the pictures shown, due to different sections of the prints at a high demand. 

How long does it take to receive my product(s)?
After the production of your order, most orders are shipped between 5-10 business days - depending on delivery location(s). Local orders may arrive within 3-5 business days after production time. 

Shipping and delivery
We currently work with USPS, FedEx Smart Post and FedEx expedited delivery. Local orders can also be delivered by courier upon request by emailing info@nubitribe.com.

Order tracking
You will receive an email and text message immediately after ordering products at Nubi Tribe. Click the link within the email or text to track your order in real-time.

Does the weekend count as a business day?
If your order was placed over the weekend (Saturday or Sunday), it will be entered the following business day for processing. Nubi Tribe business hours are Monday - Friday from 9:00 a.m. - 5:00 p.m.

What happens if my order is placed after the 5:00 p.m. cut off time?
All orders placed after the 5:00 p.m. cut off time will be entered into our system the following business day for processing.

Why don't Nubi Tribe seamstresses work weekends?
At Nubi Tribe we value the time that seamstresses provide to keep our business running smoothly. As part of our values, we do not request that Nubi Tribe seamstresses work weekends as they are not within our standard business operating times. The weekends are a valuable time for seamstresses to rest and spend time with their families, and this is very important to us.

How do I reach Nubi Tribe if I have a question?
All questions can be sent directly to info@nubitribe.com. All of our managing staff have access to this email and will respond to your inquiry within 1-2 business days or less.